To set up and maintain your store, your web browser needs to allow cookies and have JavaScript enabled. Please follow the instructions below, STEP BY STEP, to make sure that cookie and JavaScript are enabled on your browser. You may want to print this instructions for easy following.

• On your Internet Explorer browser click on the Tools menu
• Click Internet Options
• Click the Security tab on top of the pop up window
• Click on Trusted sites
• Click the Sites... push button
• Make sure the "Require server verification (https:) for all sites in this zone" is NOT checked
• Enter http://www.herbalcoach.com on the "Add this Web site to the Zone:" field
• Click the Add push button
• Click the OK push button
• Click the Default Level push button if it is not grayed out
• Move the slider to the Low position
• Click on the Privacy tab on top of the pop up window
• Click the Edit... push button on the lower part of the window
• Enter http://www.herbalcoach.com on the "Address of Web site:" field
• Click the Allow push button
• Click the OK push button on the bottom of the page
• Click the Apply push button on the lower right corner of the screen
• Click the OK push button
• Close all open browser windows and re-start your browser
• Go to http://www.herbalcoach.com to set up your store

To change a subscription funding source you must find the transaction for the original subscription creation in your account history. If you are changing your funding source to a new credit card or bank account, please add the credit card or bank account first by going to your Profile. You can then follow the steps below to change the subscription funding source.

• Click https://www.paypal.com/HISTORY or copy and paste the entire link into your address bar
• Choose the 'Subscriptions' field from the 'Show' drop-down menu
• Check the 'From' box and change date back 2 years
• Press 'Search'
• To view the details of a specific 'Subscription Creation' , click 'Details' in the Details column
• Next to Subscription Funding Source, choose the future payment option by placing a bullet next to the preferred option for future payments
• Click 'Update Information' to save your changes

PLEASE NOTE: When updating financial information, if the established credit card or bank account information is removed as the funding source for a Subscription payment, the Subscription and Recurring Payments will be cancelled. Canceling a subscription cancels all future scheduled payments of that subscription.

• Once a subscription has been cancelled it cannot be reactivated

To set up and maintain your store, your web browser needs to allow cookies and have JavaScript enabled. Please follow the instructions below, STEP BY STEP, to make sure that cookie and JavaScript are enabled on your browser. You may want to print this instructions for easy following.

• On your Internet Explorer browser click on the Tools menu
• Click Internet Options
• Click the Security tab on top of the pop up window
• Click on Trusted sites
• Click the Sites... push button
• Make sure the "Require server verification (https:) for all sites in this zone" is NOT checked
• Enter http://www.herbalcoach.com on the "Add this Web site to the Zone:" field
• Click the Add push button
• Click the OK push button
• Click the Default Level push button if it is not grayed out
• Move the slider to the Low position
• Click on the Privacy tab on top of the pop up window
• Click the Edit... push button on the lower part of the window
• Enter http://www.herbalcoach.com on the "Address of Web site:" field
• Click the Allow push button
• Click the OK push button on the bottom of the page
• Click the Apply push button on the lower right corner of the screen
• Click the OK push button
• Close all open browser windows and re-start your browser
• Go to http://www.herbalcoach.com to set up your store

This is caused by a bug in Microsoft Office 2000 installer. To correct it do the following:

If you have the Office 2000 CD handy, insert it into your CD ROM drive and follow the propmpts to set the option to "Run from my computer".

If you don't have the Office 2000 CD available, follow the easy instructions below to correct it:

• Start by launching Control Panel from the Start Menu or My Computer icon.
• Select Add or Remove Programs and scroll to Microsoft Office 2000.
• Select Microsoft Office 2000 and click the Change button.  This launches the Microsoft Office 2000 Maintenance Mode Window.
• Select  Add or Remove Features and expand Office Tools.
• Select the arrow next to HTML Source Editing
• Select the "Not Available" option.
• Press the Update Now button at the bottom left to complete the process. The installer will prompt that Office 2000 has been configured successfully.

1. Log in to your eStore's administration area - if you are not already logged in.
2. If you are not using PayPal for payment processing, click on Orders, click on the Balance amount to download the Credit Card Number, Expiration Date, billing address, and Total Amount Due for processing through your merchant services. We strongly recommend that you get a credit card authorization for the total amount due before shipping the order.
3. Click on the Invoice no. to download the list of products ordered and the customer's shipping address.
4. Process and ship the order to the customer.

Please Note: We do not ship orders to your customers.

If you are paying for your subscription through PayPal, please do the following to cancel your subscription:

• Click https://www.paypal.com/HISTORY or copy and paste the entire link into the address bar
• Choose the 'Subscriptions' field from the 'Show' drop-down menu
• Check the 'From' box and change date back 2 years
• Click 'Search'
• To view the details of a specific 'Subscription Creation', click 'Details' in the Details column
• At the bottom of this page, click 'Cancel Subscription'
• On the confirmation page click 'Cancel Subscription' again
• When viewing your subscription details, make sure you are clicking on the transaction that is titled 'Subscription Creation' and not a payment transaction
• The scheduled payment will need to be cancelled at least one day prior to the scheduled date of the next payment
• Cancelling a Subscription on the day of a scheduled payment will not guarantee the payment will not be sent

If you are not paying through PayPal, please send us email with cancel web site in the subject line. Include your store id, email address you used, and your name. Your account will be canceled at the end of the current billing cycle during which we receive your cancellation request.

Please keep in mind, as stated in the service agreement, hosting fees you already paid are nonrefundable. You should receive a confirmation from us with 48 hours of your request. Please keep a copy of the confirmation we send you for your records.

You should always receive a payment notification from PayPal. But you will only receive an order notification email from your web site only if the customer returns to your web site after making payment at PayPal.

If the customers decides to go somewhere else from PayPal and not return to your store, then you will only receive the payment notification from PayPal and none from your web site.

First you must set up your PayPal account at http://www.paypal.com. Be sure to use the same e-mail address for your Herbal Coach web site and your PayPal account. DO NOT set up shipping charges or sales tax at PayPal. Set them up at your eStore instead. When your customers are ready to check out, after ordering from your eStore, we automatically send them to PayPal with the total amount of the order including shipping charges and sales tax, if any, and your e-mail address from your Herbal Coach web site. PayPal uses the e-mail address to identify you.

Select PayPal as your Payment Processing Vendor from the drop down list box on the Setup page. After the customer pays for the order, you will receive a payment notification e-mail from PayPal. If the customer returns to your eStore from PayPal after making a payment we also send you an order confirmation e-mail.

When you receive a payment notification from PayPal you should log in to your eStore's administration area and down load the customer's order details, including the products ordered, customer's name, and shipping address. Then you should process and ship the order immediately.

If you are using PayPal as payment processing vendor, you may not always get an order confirmation e-mail from us. This because the customer must return directly to your eStore after making payment at PayPal for the order confirmation e-mail sent.

To change you contact information do the following:

1) Log in to your account, if you are not already logged in
2) Click on the "Update Profile" link
3) Make your changes and click the Save button.

It may take a couple of hours for profile changes to be published on your web site. But if you want the changes to appear immediately, do the follow.

1) Log in to your Store Administration Area
2) Click on the Setup link on the link menu bar
3) Scroll to the bottom of the page and click the Submit button

This is because you did not complete setting up your shipping options. You may not have selected any shipping options or you selected some shipping options but you have not set the shipping charges for the shipping options you selected.

1) Log in to the administration area of your web site
2) Click on the Shipping link on the link menu bar
3) Click the Next button
4) Select Yes or No for Allow Out of Country Shipping and click the Next button
5) Select your shipping options and click the Next button
6) Click on each shipping option
7) Select the shipping charge for each range and click the Submit button.

Even if you do not want to charge shipping for a shipping option, you must still click on that shipping option, select 0% for each range and click the Submit button.

1. Log in to your eStore's administration area - if you are not already logged in
2. Click on the Setup link on the link menu bar
3. Scroll to the bottom of the setup page and select Open from the Status drop down list box
4. Click the Submit button

Yes. To modify your web site's meta-tag...

• Click on the Setup link on the link menu bar in the administration area of your store.
• Scroll to the bottom of the page
• Here you can modify your web site's Title, Description, and key words.
• Click the Submit bottom to save.

To set up shipping do the following:

• Click on the Shipping link on the link menu bar
• Select the shipping options you want your customers to choose from. For example UPS-Ground and UPS Next Day Air Click the Next button
• Click the name of each of the shipping options you selected
• For each of the Sales ranges, select how much shipping you want to charge your customers based on their sales total. For example if you selected 10% shipping charge for the $50.01 to $100.00 sales range and a customers order totals $100, the customers will be charged $10 for shipping.

1. Set up shipping charges
2. Set up sales tax - ( if you do not want to charge sales tax, select the "Do not charge sales tax for any state/province" option)
3. Set up your PayPal account - If you are using PayPal as payment process vendor

First you must enable the membership feature by doing the following.

• Log in to your web site's administration area
• Click on the Setup link on the link menu bar
• Select "Yes - allow customers to sign up for membership" from the Allow Customers to sign up as members? drop down box
• Select member default discount percentage from the Member's Default Discount Percent drop down box
• Click the Submit button

Once the membership feature is enabled, a membership sign up link will appear in your store front. Members may then use that link to sign up to get the discount amount you specified.

To set up Sales Tax do the following:

•  Click on the Sales Tax link on the link menu bar
• Select a state from the State drop down list box
• Enter a decimal (example 0.0825 for 8.25%) sales tax for that state and click the Add button.

Do this for all the states you want to charge tax sales tax.

To enable the multi-country catalog do the following:

• Log in to the administration area of your web site
• Click on the Setup link on the link menu bar
• Select "Yes - allow my customers to buy products from other countries" from the "Allow multiple nation catalogs?" drop down list box
• Click the Submit button

To change the look (theme) of your store, do the following:

• Click on the Setup link
• Scroll down to Themes and click the Choose Theme button
• Select the theme you want and click the Select Theme button
• Scroll to the bottom of the page and click the Submit button

Log in to the administration area of your site if you are not already logged in.

• Click on the Members link on the link menu bar.
• Select the radio button on the left side of the members name you want to update.
• Click the Edit button on the lower left corner of the screen to display the member's information.
• Here you can correct the member's information and click the Submit button to save your changes.

Yes. To change your web site's store address

• Log in to the administration area of your store, if you are not already logged in.
• Click on the Setup link on the link menu bar
• Click on the Change Address button
• Enter the new name
• Click the OK button
• Scroll to the buttom of the Setup page and click the Submit button to save your changes.

The change takes effect immediately.

To set up and maintain your store, your web browser needs to allow cookies and have JavaScript enabled. Please follow the instructions below, STEP BY STEP, to make sure that cookie and JavaScript are enabled on your browser. You may want to print this instructions for easy following.

• On your Internet Explorer browser click on the Tools menu
• Click Internet Options
• Click the Security tab on top of the pop up window
• Click on Trusted sites
• Click the Sites... push button
• Make sure the "Require server verification (https:) for all sites in this zone" is NOT checked
• Enter http://www.herbalcoach.com on the "Add this Web site to the Zone:" field
• Click the Add push button
• Click the OK push button
• Click the Default Level push button if it is not grayed out
• Move the slider to the Low position
• Click on the Privacy tab on top of the pop up window
• Click the Edit... push button on the lower part of the window
• Enter http://www.herbalcoach.com on the "Address of Web site:" field
• Click the Allow push button
• Click the OK push button on the bottom of the page
• Click the Apply push button on the lower right corner of the screen
• Click the OK push button
• Close all open browser windows and re-start your browser
• Go to http://www.herbalcoach.com to set up your store

Yes, use can. After setting up your store. Use the "Register/Transfer URL" link on the link menu bar in administration area of your store to Register a new domain or transfer an existing domain for use with your store.

You can only transfer a domain that was initially registered 60 days ago or more. If you registered your web address recently (less than 60 days ago), please wait until 60 days has passed from the date of registration to initiate a transfer request.

Before initiating a domain transfer request, please make sure that the domain is not locked by the current registrar. Locking is a mechanism used by domain registrars to prevent the transfer of a domain to another registrar. If the domain is locked, please unlock it. If do not know how to do this, please contact your current registrar for help.

After you submit the transfer request, you will be sent a transfer request confirmation email. Please follow the instruction in the email carefully to confirm your transfer request. The confirmation email will be sent to the email address listed with the domain you wish to transfer which may not be same email address you entered on your transfer request.